Conditions of Use

To make inquires about an order or return contact us at:
NU CHOICE Attention: Customer support Po Box 220219 Rosedale, New York 11422-0219 Toll Free: 917-387-9583 Fax: 917-387-9585 For Returns: P. O BOX 220219 Rosedale, N.Y. 11422


We accept Visa, MasterCard, Discover and American Express. Credit Card orders by mail must include card number, expiration date, security code, and cardholder’s name, billing address and a phone number where the cardholder can be reached. We will verify any credit card order we receive by mail.


All orders are shipped via UPS,USPS OR FEDEX. Normal shipping time to most NEW YORK STATE Facilities is 1-3 business days. Orders received by noon will usually ship the same day. If an item will not be available until a later date, we will notify you. IF ORDERING FOR CORRECTIONAL FACILITIES PLEASE BE AWARE SOME FACILITIES DO NOT GIVE INMATES PACKAGES ON WEEKEND. SO, ALL PERISHABLE PRODUCTS ARE SHIPPED MONDAY THRU WEDNESDAY TO KEEP THEM FROM EXPIRING AND PERISHABLE ITEMS ARE ALWAYS SHIPPED WITH DRY ICE AND COLD ICE PACK. We make every effort to describe all products accurately. However, manufacturers sometimes make minor changes. In that case, we may have to substitute an item of equal or greater value.


Perishable products are not returnable, if for any reason, you have to return a non-perishable item we will exchange it, credit your account. We do not charge a restocking fee. If non-perishable items are returned. Please make sure that item is it's original packages and packed is properly. Credit will not be issued for any returned items damaged in transit. Damaged food items will be discarded. Credit will not be issued for any food item that has expired and will be discarded.

Damaged or Defective Items

If an item is damaged or is defective upon receipt, please return it to us for replacement free of charge unless otherwise instructed in warranty. See warranty section for detailed information by brand.

Please Note:
• Prices are subject to change without notice.
• Not responsible for typographical errors.